FAQs
- Company Questions
- Data Privacy Questions
- App Questions
Our Values
Invisibly rewards individuals for their insights and delivers businesses instant, accurate AI-driven market research. By merging human data with innovative technology, we are redefining market research for the AI era.
We’re relentlessly dedicated to extraordinary talent and are always searching for committed people to join our team. Check out our Careers page to learn about available roles. We can’t wait to hear from you.
At Invisibly, transparency is key. Here are links to our privacy policy and terms and conditions.
While we do not have a public date to share at present, stay tuned for more to come.
Feel free to send us an email at support@invisibly.com for tech support and at hello@invisibly.com for everything else.
We’re working hard to respond to your support requests as quickly as possible. Our support hours are 9 am-5 pm CT, Monday-Friday. While response times may vary, we’re committed to addressing your inquiries promptly.
Our Values
Invisibly gathers your survey responses and transaction data from the credit or debit cards you opt to connect. We will not be able to perform transactions of any kind, and your data will be protected by data encryption systems within our Stripe integration.
You can disconnect your shared accounts at any time. Based on how data is licensed to brands, it may take up to 30 days for your data to completely disappear. However, once you stop sharing, we will no longer be able to access your data.
We protect your data through our integration with Stripe, which applies data encryption mechanisms at multiple points in the service to mitigate the risk of unauthorized access to your data at rest and in transit.
The General Data Protection Regulation (GDPR) is a European Union law that requires organizations to safeguard personal data and uphold the privacy rights of anyone in EU territory. While we currently do not offer our service in the European Union, we are actively working towards compliance.
Our Values
You can earn points on the Invisibly app by:
- Sharing your opinions by taking surveys
- Connecting your bank or credit card account(s) to share transaction data
- Interacting with your Discoveries feed
- Winning points from our weekly raffles
- Referring your friends
- Completing Quests
More coming soon.
You can check out our current rewards here.
Your rewards will be accessible on the Invisibly app once you’ve earned enough points to redeem them. Your reward will also be emailed to you with additional confirmation details and can be added directly to your Apple or Google Wallet.
Point values for rewards vary by brand. For details, visit our Rewards page or check the exact point values in the Rewards tab of the Invisibly app.
Each point is equivalent to $0.01 USD. That means that 100 points would be equivalent to $1.00 USD.
Yes, you need to create an account to use and access Invisibly. Your account will enable you to earn points through your connected accounts and unlock rewards.
If the email or phone number you’re using is linked to another Invisibly profile, please sign in with that account. In the event that something else is going on, feel free to contact support@invisibly.com so we can help you out.
Our app is available on the App Store and Google Play in the US only.
As a product that puts people first, we value what you have to say. We’d love to hear from you at support@invisibly.com.
Our third-party gift card provider currently does not support PayPal or Visa. We’re always working to add more rewards, and if you have any suggestions, please feel free to send them our way at hello@invisibly.com—we’d love to hear from you.
As we add more rewards to the app, gift card redemption amounts may be adjusted.
We’ve set a daily survey limit to make sure you always get high-quality, relevant content while keeping your experience fun and fresh. This helps us maintain a smooth and engaging platform for everyone.
Once a gift card has been redeemed, it cannot be swapped or exchanged. However, if you experience any issues using your gift card, please contact support@invisibly.com—we’ll work with you to resolve it.
Spotify gift cards cannot be applied to accounts with an active Premium subscription. They are designed for new Premium users or those currently on Spotify’s free plan. If you’re unsure how to use your gift card, please reach out to support@invisibly.com.
While it’s rare, you may not qualify for some surveys if they’re looking for specific criteria. New surveys are added regularly, so there are always more chances to earn rewards!